SHIPPING & REFUND POLICY
Last Updated: June 2026
SHIPPING POLICY
Order Processing
Apex Body Labs strives to process and ship orders as quickly as possible.
Orders placed before 1:00 PM Eastern Time, Monday through Friday, are typically shipped the same business day.
Orders placed after 1:00 PM Eastern Time, on weekends, or on holidays will be processed on the next business day.
Please note that order processing times are estimates and are not guaranteed.
Shipping Carriers
We utilize trusted shipping carriers including USPS, UPS, FedEx, and other approved logistics providers.
Shipping methods available at checkout may vary depending on destination and product availability.
Tracking Information
Once your order ships, you will receive tracking information via email.
Please allow carriers adequate time to update tracking information after shipment.
Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping information.
Apex Body Labs is not responsible for packages delayed, lost, misdelivered, or returned due to:
- Incorrect shipping addresses
- Incomplete addresses
- Invalid addresses
- Customer input errors
If an order has not yet shipped, please contact us immediately at:
We cannot guarantee address modifications after an order has been processed.
Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, ownership and risk of loss transfer to the customer.
Apex Body Labs is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Delivery exceptions
- Weather-related delays
- Delivery issues occurring after carrier acceptance
Customers are encouraged to contact the shipping carrier directly regarding delivery issues.
Damaged Packages
If your order arrives damaged, you must contact us within 7 days of delivery.
Please include:
- Order number
- Clear photographs of the package
- Clear photographs of the damaged item(s)
- Brief description of the issue
Upon verification, Apex Body Labs may provide a replacement shipment at its sole discretion.
Missing or Incorrect Items
If your order contains missing or incorrect items, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photographs of all items received
- Description of the issue
Failure to notify us within seven (7) days of delivery constitutes acceptance of the shipment as received.
Shipping Delays
While we make every effort to ensure timely delivery, Apex Body Labs is not liable for delays caused by:
- Carriers
- Customs inspections
- Severe weather
- Natural disasters
- Labor disruptions
- Government actions
- Supply chain interruptions
- Events beyond our reasonable control
Shipping times displayed during checkout are estimates only.
REFUND POLICY
All Sales Final
Due to the sensitive nature of research products sold by Apex Body Labs, all sales are final.
We do not accept returns of any products.
Refund Eligibility
Refund requests are reviewed on a case-by-case basis and may only be considered for:
- Incorrect products shipped
- Verified fulfillment errors
- Verified shipping damage
Refund approval is solely at the discretion of Apex Body Labs.
Refund Requests
To request a refund, please email:
Include:
- Order number
- Detailed explanation of the issue
- Photographs supporting your claim
Failure to provide sufficient documentation may result in denial of the request.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Customer ordering mistakes
- Improper storage
- Improper handling
- Improper reconstitution
- Research results not meeting expectations
- Delayed delivery caused by carriers
- Incorrect shipping information provided by the customer
- Packages marked as delivered by the carrier
- Products purchased in violation of local laws
Chargebacks
Customers agree to contact Apex Body Labs before initiating any chargeback or payment dispute.
Fraudulent chargebacks involving confirmed deliveries or fulfilled orders may result in:
- Permanent account termination
- Refusal of future purchases
- Submission of evidence to payment processors
- Collection efforts where permitted by law
Contact Information
For shipping, refund, or order-related questions, please contact:
Apex Body Labs
Email: info@apexbodylabs.com
We are committed to resolving legitimate order issues quickly and fairly.
