Lyophilized peptides should be stored at -20°C or below in a cool, dry, and dark environment to ensure long-term stability and potency. Once reconstituted, store the solution in a refrigerator at 2–8°C and use within 30 days for optimal results.

If your order arrives damaged, please contact us with your order number, a clear photo of the damage, and a brief description. We will promptly arrange for a replacement or reshipment of the product.

Orders placed before 1pm always ship the same-day Mon-Fri.

Due to the sensitive nature of our products, we are unable to accept returns. However, we are fully committed to resolving any issues with your order quickly and satisfactorily.

Refunds are handled on a case-by-case basis by our customer service team. When requesting a refund, please provide your order number along with a detailed description of the issue, including any relevant photos.